INTEGRATE YOUR METHODS OF
COMMUNICATION SEAMLESSLY
UNIFIED COMMUNICATIONS
At SeamlessCS we believe that Unified Communication, whether it be on premise/hybrid (UC) or Cloud as a Service (UCaaS/CCaaS), is like how our Human Brains function.
On one side of the Brain things are Systematic and Chronological. The other side is Creativity and Emotions. So how do you seamlessly bring what happens in our heads to the UC UCaaS/CCaaS space?
What does this have to do with the tools we use to Communicate? EVERYTHING!
When considering a UC, UCaaS, Contact Center/CCaaS platform make sure you know what the Brain Toolbox needs are. Items to think about are:
- Customer Premise Equipment or Hosted Cloud
- Voice and telephony - fixed handsets, mobile applications, and softphone support.
- Meeting solutions – audio, video, and web-conferencing.
- Messaging – email with voice, translation, text, fax all unified messaging.
- Presence and instant messaging.
- Software Clients – desktop and browser.
- Communication enabled applications.
- Business Continuity
- Seasonal Scalability
- Find me, Follow me and Twinning phone calls.
- Work From Home (WFH)/Office Hot-desking
- Vertical minded – Hospitality Healthcare, Legal, medical, Contact Centers, etc.
- Reporting and Analytics
Unified communications concepts in general, including Office 365, Microsoft Teams, for example are the modern worker’s new dashboard.
Detailing the look at all possible features including chat, presence, telephony, video conferencing, document sharing, Office & application integration, are the attributes needed for your organizations Key Performance Indicators (KPI’s).
Reach out today and contact a SeamlessCS Consultant for what UC best meets your organization’s needs.